Privacy Policy

Privacy Policy for Dentistsity E-Commerce Site

This Privacy Policy outlines the manner in which Dentistsity.com (hereafter referred to as the "Site," "we," "us," or "our") collects, uses, processes, and discloses your personal information when you access the Site, purchase goods or services from the Site, or engage with our customer support services. Dentistsity, trading as EGNITEX Ltd, is committed to protecting your privacy and ensuring compliance with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR).

1. Personal Information We Collect

  1. We collect various types of information to facilitate the provision of our products and services and to enhance your experience on the Site. Personal Information, as described in this Privacy Policy, refers to information that identifies or can be used to identify an individual, either directly or indirectly.

1.1 Device Information

  1. When you visit the Site, certain information about your device is automatically collected, including:

Examples of Device Information Collected: web browser version, IP address, time zone, cookie identifiers, pages or products viewed, search terms, and interactions with the Site.

Purpose of Collection: This information is necessary for accurately loading the Site, optimizing your browsing experience, and performing analytics on Site usage to improve functionality.

Source of Collection: Automatically collected via cookies, log files, web beacons, tracking pixels, tags, and similar technologies.

Disclosure for Business Purposes: Shared with our third-party service provider, Shopify, to facilitate the provision of the Site's services. You can review Shopify’s privacy policy [here](https://www.shopify.com/legal/privacy).

1.2 Order Information

  1. When you make a purchase or attempt to make a purchase through the Site, we collect the following:
  • Examples of Order Information Collected: full name, billing and shipping address, payment details (e.g., credit card numbers, PayPal information), email address, and phone number.
  • Purpose of Collection: This information is essential for fulfilling orders, processing payments, shipping products, and issuing invoices and order confirmations. Additionally, this information is used to communicate with you, screen for fraudulent activity, and, when in accordance with your preferences, provide marketing and promotional materials.
  • Source of Collection: Directly collected from you.
  • Disclosure for Business Purposes: Shared with third-party service providers, including but not limited to Shopify, PayPal, Stripe, and James & James Fulfillment Ltd., to complete transactions and ship orders.

1.3 Customer Support Information:

  1. When you contact our customer support team, we collect the following:
  • Examples of Customer Support Information Collected: your name, email address, phone number (optional), and any additional details you provide in your communication.
  • Purpose of Collection: To offer customer support services, resolve issues, and improve our customer service.
  • Source of Collection: Directly collected from you during interactions with our support channels.

2. Minors

  1. Our services are not intended for individuals under the age of 16. We do not knowingly collect or process Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at **support@dentistsity.com**. We will take steps to delete such information as soon as possible.

5. Restrictions on Use

  1. Without prior written consent from Dentistsity, you may not:
  • Use automated systems (e.g., robots, spiders) to access the Site or extract content.
  • Frame the Site or incorporate its content within another website.
  • Use any trademark or logo from the Site without explicit permission.
  • Engage in any activities that disrupt or harm the Site or its services.

2. MINORS

  1. Our services are not intended for individuals under the age of 16. We do not knowingly collect or process Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at **support@dentistsity.com**. We will take steps to delete such information as soon as possible.

3. How We Share Your Personal Information

  1. We may share your Personal Information with third parties in the following circumstances:

3.1 Service Providers

  1. We share information with trusted third-party vendors and service providers to support our business operations. These include:
  • Shopify for hosting our e-commerce platform.
  • Payment Processors (e.g., PayPal, Stripe) for processing payments.
  • Logistics and Fulfillment Providers (e.g., James & James Fulfillment Ltd.) to manage shipping and order deliveries.
  1. All of our third-party service providers are required to use your Personal Information only to the extent necessary to perform the services we have contracted them for and are bound by confidentiality obligations and applicable data protection laws.

3.2 Legal Compliance and Protection

  1. We may disclose your Personal Information:
  • To comply with legal obligations, such as laws, regulations, or court orders.
  • In response to a subpoena, search warrant, or other legal requests.
  • To enforce our rights or defend ourselves against legal claims.
  • To protect the safety of our users or others.

3.3 Business Transfers

  1. In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your Personal Information may be transferred as part of that transaction.

  • 4. Behavioral Advertising and Analytics

  1. We use Personal Information to provide you with targeted advertisements and marketing communications that may be of interest to you. These services are provided by third-party advertising networks and analytics providers.

4.1 Google Analytics

  1. We use Google Analytics to analyze user behavior and improve the Site. You can learn more about how Google uses your information [here](https://policies.google.com/privacy?hl=en). To opt-out of Google Analytics, visit [here](https://tools.google.com/dlpage/gaoptout).

4.2 Targeted Advertising

  1. We use cookies and other tracking technologies to deliver relevant advertisements across other websites. You can opt out of targeted advertising by visiting:
  • [Facebook](https://www.facebook.com/settings/?tab=ads)
  • [Google](https://www.google.com/settings/ads/anonymous)
  • [Bing](https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads)
  1. For additional information on how to opt out of targeted advertising, visit the Digital Advertising Alliance’s opt-out portal at [http://optout.aboutads.info](http://optout.aboutads.info).

5. Behavioral Advertising and Analytics

  1. We process your Personal Information under the following lawful bases in compliance with the GDPR:
  • Your consent
  • The performance of a contract with you
  • Compliance with legal obligations
  • Protection of vital interests
  • Public interest
  • Legitimate interests
  1. provided they do not override your rights and freedoms.

6. Retention of Personal Information

  1. We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. You have the right to request the deletion of your Personal Information by contacting us.

7. Your Rights (GDPR)

  1. If you are a resident of the European Economic Area (EEA), you have the following rights regarding your Personal Information:
  • Right of Access: You have the right to request access to the Personal Information we hold about you.
  • Right to Rectification: You have the right to request corrections to any inaccurate or incomplete information.
  • Right to Erasure: You have the right to request the deletion of your Personal Information, subject to legal obligations.
  • Right to Data Portability: You have the right to request that your data be transferred to another service provider.
  1. To exercise any of these rights, please contact us at support@dentistsity.com

8. Cookies

  1. We use cookies to enhance your browsing experience, collect analytics, and deliver personalized advertisements. Cookies are small text files stored on your device when you visit the Site. For a detailed explanation of the cookies we use and how you can control them, please visit our Cookies Policy or adjust your browser settings.
  2. Blocking or deleting cookies may affect the functionality of the Site.

9. Do Not Track

  1. The Site does not respond to "Do Not Track" signals as there is no universal standard governing their use.

10. Updates to this Policy

  1. We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page, and the revised version will include the date of the latest update.

11. Contact Us

  1. For any inquiries or concerns about this Privacy Policy, or to exercise your data protection rights, please contact us at:
    DENTISTSITY 
    86-90 Paul Street, 
    London, 
    England EC2A 4NE 
    Email: support@dentistsity.com